Q: There are small parts on the Mesh item I am trying to drop a texture onto, but it wont take the texture.

A: Ok so your having trouble grabbing a small mesh face on one of our items. There are a couple of ways to do this without pulling your hair out. Please Watch this Video for helpful tips!

Q: My download link doesn’t work!

A: If it has been more than 24 hours since your purchase, please get redelivery to see if the download link has changed. If it has not changed, please let us know HERE. 

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Q: The download works, but it is not the right files.

A: Mistakes happen.. so sorry.  If it has been more than 24 hours since your purchase, please get redelivery to see if the download link has changed. If it has not changed, please let us know HERE. 

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Q: When I try to download Chrome tells me that I have downloaded a virus and deleted the file.

A: In Mid November 2015 Chrome and Mediafire started having issues. There is no virus in the dae files, you just need to download it with another browser like IE, Firefox, or Safari.

If you are new to uploading mesh files into Second Life.. dont worry it looks complicated. But it really is easy.  Here is a step by step instruction to upload mesh into Second Life.

Common Issues / questions:

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Q: Why do I get a MAV Block error when uploading my mesh?

A. Some Complex meshes have physical properties that the SL Viewer is having trouble calculating the physics for the item. The can be bypassed by using a Mav Block File in the Physics Tab on the Upload Menu. We include the MAV Block file in our DAE packages. You can also download it HERE

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Q: I am getting this error message :  Vertex number is more than 65534,aborted!

A. In December 2015, the SL Viewer and Firestorm set the mesh up-loaders to deny meshes with vertices over 65534. For a unknown reason, SL doubles the amount of verts on items. We have tested this and found that items with 30K verts in Maya, are counting 65K or higher by the viewers. If you are getting this message, you need to use a different viewer. We recommend Singularity Viewer (64 bit) 1.8.6.

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Q: Why am I getting a message that I am not authorized to upload.

A: To be able to upload mesh you must first be registered with LL to have the ability to upload mesh. You can do this from your SL dashboard.

If you tried to make a purchase, but it has not arrived.. not to worry, we can get it figured out!

Is is Tuesday? Tuesdays are notorious for failed deliveries. This is because Linden Labs does server maintenance on those days. This can make purchase deliveries slow or fail. Check your local chat during the time of your purchase, there should be a url that you can use to track your delivery status. After a little bit of time, if the system can not deliver your purchase it will refund you automatically.

If you have other delivery problems, please let us know.

We take suggestions! If you are wanting something created by Underground please let us know! HERE

Love a product, but you need it in a different size? Let us know HERE. 

We often get questions about which programs we use. Honestly, it depends on the project. But all Meshers at Underground primarily use Autodesk Maya for our creation & rigging. Zbrush, Gimp, Photoshop & Substance 3d are all used for the texturing & creation of our products

The term “Materials” references Texturing Channels that are used to give extra detail to a mesh product. Visit the knowledge base for more information.

DAE (collada) files are what is uploaded into Second Life to create a Mesh item. DAE files are useful if you are planning on modifying the mesh, import it into a rendering program to create your own textures, or upload the product into Second life to show your name as creator.